As soon as you purchase from our online store you will receive a confirmation email informing you that we have received your order, and another to let you know it has been dispatched and your order tracking reference.
Then we will:
Put your order together
Ensure your order is correct and in perfect condition by our quality control team
Pack and dispatch your order complete with an order / returns summary
We are sorry that in most circumstances it is not possible to make changes to your order once you have placed it. If you wish to add products to your order then please place a new order for these items.
If you wish to cancel your order completely please contact us. Please quote your order number and order date. If your order has already been dispatched or delivered then you will need to follow our returns procedure in the event of any unwanted products.
There are some products which we cannot cancel, refund or exchange. Please refer to our returns policy for more details.
You can make payment using your Paypal account or using the following cards;
Visa, Visa Electron, MasterCard, Switch, Maestro, American Express.
Your name and billing address details must match the card-holder address details held by your card issuer. In order to maintain a secure payment and prevent fraud, all card holders are subject to validation and authorization by both us and the card issuer.
If, for any reason, there is a problem with collecting payment from your credit / debit card after we have confirmed receipt of your order, we will not be obliged to dispatch your order.
Please note that the acceptance of a purchase order is at our discretion.
Payment will be taken immediately after placing your order, once your card has been authorized. Order acceptance will then take place on the dispatch of the products ordered and receipt of a dispatch email, unless we have notified you that we did not accept your order, or that you have cancelled your order. Non-acceptance of an order may include, but not limited to, one of the following;
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
We offer a complimentary In-Store Collection Service, when placing your order online simply select the option to 'Collect In-Store' and we will have your order ready for collection in our shop. Your order will be ready for collection once you receive notification, usually within 2 hours.
When coming to collect your order please bring the following documents;
A copy of your order confirmation email. Please note we are happy to view confirmation emails on smart phones or tablets if not in printed format.
The card used to purchase the order, or a photographic ID (a driving license or passport).